Frequently Asked Questions

Our loose tea leaves are packed in a zip lock bag. To ensure the quality of the tea leaves, we include an oxygen absorber in every packet purchased. Please store it in a cool, dry space and away from the sunlight. Refrigeration is not necessary.

Tea leaves should be consumed within 2 years from date of purchase.

The hairline cracks are mainly caused by uneven drying of the piece, meaning that some parts of the pottery shrink more than others. As it is difficult to create a consistent environment to ensure that the entire piece dries at a similar rate (and is heavily dependent on the humidity level), such hairline cracks are normal and do not cause any safety issues when used. Please note that we will not accept any return/refund of ceramic pieces that have hairline cracks.

As all the curated pieces are hand-made ceramics, we are not able to re-stock the exact same piece. Look out for other pieces from the same series/artists in our future collections!

Orders are accepted via our online shop. We do not have a brick and mortar shop and orders via email will not be accepted. Account creation is not mandatory but is encouraged to track all your orders within a single platform.

Amendments or cancellations cannot be made once your order has been confirmed.

FOR SINGAPORE ORDERS We only provide standard delivery at the moment and we shipped out via Ninja Van. Local pick-up is not available. Deliveries may take longer than the time frames specified during peak periods such as festive season/sales period. Delays should be expected though we endeavour to get all orders delivered as soon as possible. We reserve the right to treat multiple orders made by the same customer as a single order and to merge such multiple orders into a single shipment. If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery. Note that re-delivery may incur additional charges to be borne by you. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us. FOR INTERNATIONAL ORDERS Currently we only provide shipping options to the list of countries below. A tracking number will be provided after shipment is sent. If you do not see your country in the list, please drop us an email at jingcha.shop@gmail.com. Custom and Import Taxes: All shipping rates (unless otherwise stated) do not include custom and import taxes / duties, which are to be borne solely by the customer. For more information on taxes, duties and customs regulations please contact your local customs office directly.

We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!

We are incredibly sorry to hear that! Please drop us an email at jingcha.shop@gmail.com within 5 days from the date of delivery with the following information: - Your Order Reference - A photo of the item you received Our team will get back to you as soon as possible on the next steps to take. *Please note that we will not be able to accept any return for tea leaves if they are already opened.

All products are considered as final sales and are not eligible for return or exchange. We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you received a defective or damaged item, please contact us at jingcha.shop@gmail.com within 3 days after you received the item. Kindly quote your order number and provide us a detailed description of the defect/damage with photos or video as a reference. Our team will get back to you as soon as possible on the next steps to take. We will fully examine the item and notify you via email, whether you are entitled to a refund or a replacement.

All products are considered as final sales and are non-refundable. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for the item.